Frequently Asked Questions

Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.

Order, Shipping & Trade Questions

Not every golfer has "standard" specifications, and having the right club in your hand is crucial for that "pure" contact that every golfer seeks. Taking advantage of our customization program can help you achieve your optimum results. Allow one of our Golf Professionals to assist you in processing your custom order. Please call 1-800-826-6174 to begin your customization

Callaway Golf's Trade In! Trade Up! Program is the easiest way to upgrade your existing Callaway Golf or other brand equipment. Find out how much your current clubs are worth. Learn More

Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $9.95, regardless of the number of items shipped. Orders placed prior to 2:00PM CST will typically ship the same day, Monday through Friday, pending verification. Orders that include custom options may require an additional business day to ship. UPS Ground orders placed on Saturdays, Sundays, and Mondays may be delayed for an additional 24 hours due to high order volume over the weekend.  We apologize for this inconvenience.  Please view our expedited shipping options to guarantee shipment of your stock (non-custom) order.

You will receive a shipping confirmation email and tracking number when your order leaves our facility. We use UPS for all of our shipments to the U.S. and Canada. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at

All Callaway Golf woods are shipped with a Callaway Golf headcover.

  • Original Callaway Golf Headcovers

    Provided we have one in stock, you may also purchase an original model-specific headcover. These are available in various conditions ranging from Good to Very Good.
  • Other Manufacturer Equipment

    Trade equipment from other manufacturers will not include a headcover. It is possible that a matching headcover may be available for purchase, but because they are not required for trade items, headcovers are not included with the purchase of non-Callaway Golf products. If you are looking for a headcover from a Other Manufacturer Equipment product, check on our Headcovers page.

Yes, we can customize most all of our Callaway clubs, but we're not able to customize any non-Callaway clubs. All non-Callaway clubs are sold as is. On most Callaway clubs, we can customize all of the features below:

  • Lie
  • Length
  • Custom Grip
  • Grip Size (wraps)

Callaway Golf Pre-Owned warrants its golf clubs are free of defects in material and workmanship for a period of twelve (12) months following the date of purchase from CGPO. CGPO will, without charge to the customer, repair the club or any part thereof which proves to be defective during normal use within the first twelve months after the date of purchase or, at its option, replace the club with a new or refurbished club. Paint and other cosmetic finishes, subject to normal wear and tear, like ball marks or scratches on the clubhead caused by ball strikes or failure to use headcovers, are not covered by this warranty but can be repaired for a fee. In order to obtain warranty service, simply contact Callaway Golf Pre-Owned at 800-826-6174.

Sales tax will be charged on shipments to all states except Alaska, Delaware, Montana, New Hampshire, and Oregon.

Equipment, Terminology & Technology Questions

Uniflex shafts are designed to increase stiffness with increased speed and become more flexible with a slower swing. These are the most common steel shafts in golf today. They are ideal for golfers who normally maintain a swing speed between 75 and 95 miles per hour.

HL is an abbreviation for "High Launch." Clubs designated with HL have a lower center of gravity to assist in launching the ball on a high trajectory.

Draw bias is referring to heel weighting on or in the club that will assist in closing the face upon impact. Draw bias is generally preferred by players who may be battling a slice.

  • Draw Bias – Assists in repairing a fade or slice.
  • Neutral Bias – Weighting concentrated in or on center of club.
  • Fade Bias – Weighting on or in toe of the club to assist in repairing a draw or hook.

Shaft flex is determined by one single factor...swing speed.

Senior or "A" Flex 70-90 mph
Regular Flex 80-90 mph
Stiff Flex 90-100 mph
X-Stiff Flex 100+ mph

When you swing your club, the shaft bends or "loads" to store power. It then straightens or "unloads" to release that power and help create club head speed. The flex point, also called the kick point, is the spot on the shaft where most of that bending takes place. The kick point is important because it helps determine the ball's trajectory after you hit it.

  • Your shaft can have a high, medium or low kick point.
    • Low Kick Point = Higher Trajectory
    • Mid Kick Point = Medium Trajectory
    • High Kick Point = Low Trajectory

CC stands for 'Condition of Competition' which means that the grooves conform to USGA guidelines

Bounce is built into the sole of a wedge to keep it from digging into the turf or sand. The greater the bounce, the more the sole resists digging. Bounce helps prevent "fat" shots by keeping the club moving through the turf or sand. Having enough bounce is particularly important on sand shots. Too much bounce can make shots from firm conditions more difficult to execute.

That is the million dollar question. As each golfer has different needs and abilities, determining the right set can be a daunting task. This question is best answered by speaking to one of our Golf Professionals and providing them with your information and discussing where you want to take your game. As a rule of thumb though, the chart below may assist.

Super Game Improvement (High Handicap, Beginners) Big Bertha Series, MAVRIK Max, EPIC, Rogue X
Game Improvement (Mid Handicap) MAVRIK, Apex, Rogue, X-Series (X20, X22, etc.)
Performance (Low, single digit Handicap) Apex Pro, MAVRIK Pro, Rouge Pro, Tour and Forged Models

The loft of a golf club is the angle created between the clubface and a vertical line and will be different for every club in your bag. The loft will have a direct impact on the height and distance the ball travels; the lower the loft, the lower it flies but further the ball will typically go.

Also known as the club length, it is the length of the club from the ground to the top of the grip.

Lie angle is the angle between the center of the shaft and the sole of the club. Upright means the toe of the club will be higher than standard and flat means the toe of the club will be lower than standard.

We are able to adjust the lie angle on most of our irons. Please contact one of our Golf Professionals to see if your selection may be altered.

Callaway Lie Angle Color Codes:

Blue 3up White 2up Green 1up None Std. Gold 1 Flat Red 2 Flat Yellow 3 Flat